Take my barber, Steve, for example. He's an amazing barber with a breadth of knowledge and years of experience. But he's also very likeable. He remembers my name, talks to me about tennis, and even makes jokes every once in a while. I don't only like Steve as a barber, I like him as a person. There are probably 10 other barbers I could find in town that does a comparable job for a comparable price, but I'll always go to my barber.
It might be different for you or for where you work, but in my own business I try to be more likeable by:
- Having a good attitude
- Trying to get to know the people I'm working with
- Making people feel like I'm their peer
- Not being afraid to crack a joke
- Smiling a lot
If you were to compare two equally skilled people, and one of them was likeable, and the other was less likeable, you would certainly prefer working with the likeable person. Likeability is the icing on the cake that can separate you from the rest.
They say business is a social activity. So being likeable is just good business.